MESSKHOJO

PRIVACY POLICY

Last Updated: 28/09/2026

This Privacy Policy explains how MessKhojo (“MessKhojo”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects information when you use the MessKhojo mobile application (“App”), website, and related services (collectively, the “Services”).

MessKhojo is an online platform that helps users discover accommodation options such as messes, hostels and PGs and connect with the relevant property owners or managers.

MessKhojo generally acts as an intermediary/discovery platform. We do not own, operate, manage, or control the properties listed on the platform unless expressly stated otherwise.

By using the App, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Services.

1. INFORMATION WE COLLECT

The information we collect depends on how you use MessKhojo and the features you choose to access.

1.1 Information You Provide Directly

Depending on the features available to you, we may collect:

  • Name
  • Mobile/telephone number
  • Email address
  • Account/login information
  • Password or authentication information, where applicable
  • City, locality or accommodation preferences
  • Contact preferences
  • Information provided during booking or enquiry requests
  • Information submitted through customer support
  • Feedback, reviews and ratings
  • Photographs or other content that you voluntarily upload
  • Information provided when reporting or claiming a listing
  • Information required to communicate with property owners/managers

We ask you to provide accurate and current information.


2. INFORMATION RELATED TO ACCOMMODATION SEARCHES

When you search for or interact with accommodation listings, we may process information such as:

  • Search queries
  • Selected city/locality
  • Budget preferences
  • Accommodation preferences
  • Filters and preferences
  • Listings viewed
  • Enquiries or booking requests
  • Interactions with property listings

We use this information to provide and improve the accommodation discovery experience.


3. LOCATION INFORMATION

MessKhojo may request access to your device location where location functionality is necessary for features such as:

  • Finding accommodation near your location
  • Showing relevant locations
  • Improving location-based search results
  • Providing map-related functionality

Depending on the feature and your device settings, location information may be precise or approximate.

You can control location permissions through your Android device settings.

If you deny location permission, certain location-based features may not work or may provide reduced functionality.

We will not request location access merely for unrelated purposes.

Google Play requires sensitive permissions to be necessary for the app’s current functionality and appropriately disclosed.

4. DEVICE AND TECHNICAL INFORMATION

When you use the App, certain technical information may be collected automatically, such as:

  • IP address
  • Device type
  • Device model
  • Operating system and version
  • App version
  • Language and regional settings
  • Network information
  • General device configuration
  • Crash and diagnostic information
  • App performance information
  • Log information
  • Date and time of interactions
  • Features accessed and usage information

We use this information primarily to:

  • Operate the App
  • Maintain security
  • Detect errors
  • Diagnose technical problems
  • Improve performance
  • Prevent fraud and abuse
  • Understand general usage patterns

We do not intentionally collect persistent device identifiers such as IMEI or IMSI for purposes prohibited by Google Play policy. Google Play specifically restricts linking persistent device identifiers with personal or sensitive information.


5. PHOTOS, IMAGES AND USER-GENERATED CONTENT

If the App allows you to upload photographs, reviews, feedback, or other content, we may process that content to provide the relevant functionality.

For example, users or property owners may provide:

  • Property photographs
  • Profile photographs
  • Reviews
  • Ratings
  • Feedback
  • Listing information

You should not upload sensitive personal information, government identification documents, financial information, passwords, or information belonging to another person unless the feature specifically requires it and you are legally permitted to provide it.

Where images or content are publicly displayed as part of a listing, review, profile or other platform feature, that content may be visible to other users.


6. HOW WE USE YOUR INFORMATION

We may use information for the following purposes:

Providing the Services

  • Create and manage accounts
  • Provide search and discovery functionality
  • Display relevant accommodation listings
  • Facilitate enquiries
  • Facilitate booking requests where available
  • Connect users with property owners/managers
  • Provide customer support

Communication

We may use your contact information to send:

  • Account-related communications
  • Booking/enquiry communications
  • Verification communications
  • Service notifications
  • Security alerts
  • Important changes to the Services
  • Policy updates

Security

We may process information to:

  • Detect fraudulent activity
  • Prevent abuse
  • Protect accounts
  • Investigate suspicious activity
  • Protect our systems
  • Enforce our Terms & Conditions

Improvement

We may analyse aggregated or appropriately protected usage information to:

  • Improve App functionality
  • Understand user behaviour
  • Identify technical problems
  • Improve search and discovery
  • Develop new features
  • Improve user experience

Legal compliance

We may process and disclose information where necessary to:

  • Comply with applicable laws
  • Respond to lawful government requests
  • Protect legal rights
  • Investigate suspected unlawful activity
  • Prevent fraud or security incidents

7. SHARING OF INFORMATION

We do not sell your personal information as a product.

We may share information in the circumstances described below.

7.1 Property Owners or Managers

When you voluntarily initiate an enquiry, booking request, or similar interaction with a property, we may share relevant information with the applicable property owner, manager, or representative so that they can respond to your request.

For example, this may include:

  • Name
  • Phone number
  • Email address
  • Booking/enquiry details
  • Relevant accommodation preferences

Similarly, where appropriate, we may provide you with contact information relating to the relevant property.

This sharing is part of the core functionality of MessKhojo.

7.2 Service Providers

We may use third-party service providers to operate the App, such as providers of:

  • Cloud hosting
  • Data storage
  • Authentication
  • Analytics
  • Crash reporting
  • Communication services
  • Maps and location services
  • Security services
  • Technical infrastructure

These providers may process information on our behalf and are expected to handle information in accordance with applicable requirements and contractual obligations.

Google Play makes developers responsible for ensuring third-party SDKs used in their apps comply with Google Play’s User Data requirements.

7.3 Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to legal process
  • Protect users
  • Protect MessKhojo
  • Investigate fraud or unlawful activity
  • Respond to valid governmental requests

7.4 Business Transfers

If MessKhojo is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction, subject to applicable law.


8. GOOGLE SERVICES AND APIS

Where MessKhojo uses Google services or APIs, such as Google Maps Platform, authentication services, analytics, Firebase services, or other Google APIs, information may be processed by Google according to the applicable Google terms and privacy practices.

Our actual use of Google services will be limited to the functionality implemented in the App.

Where Google API user data is involved, MessKhojo will comply with applicable Google API Services User Data Policy requirements, including Limited Use requirements where applicable.

Important: this section should be adjusted after we verify exactly which Google/Firebase SDKs are actually inside your Android build.

9. THIRD-PARTY SERVICES AND LINKS

The App may contain links to or integrations with third-party services.

Third parties may have their own privacy policies and terms.

MessKhojo is not responsible for the independent privacy practices of third parties outside our control.

You should review the privacy policies of third-party services before providing information directly to them.


10. COOKIES AND SIMILAR TECHNOLOGIES

The MessKhojo website may use cookies and similar technologies.

The App may use technologies such as analytics identifiers, SDKs, logs, or similar technical mechanisms necessary for:

  • Security
  • Performance
  • Analytics
  • Crash reporting
  • App functionality

The specific technologies used may change as the App evolves.

Where legally or technically required, we will provide appropriate disclosures and controls.


11. ADVERTISING AND MARKETING

If MessKhojo introduces advertising or personalised marketing features, the applicable data practices will be disclosed through this Privacy Policy and, where required, through appropriate consent or controls.

We will not represent that advertising-related data practices exist unless they are actually implemented.

Users may have choices regarding promotional communications, subject to applicable law.


12. DATA SECURITY

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction.

These measures may include:

  • Encryption during transmission
  • Access controls
  • Authentication controls
  • Security monitoring
  • Secure infrastructure
  • Limited employee/vendor access
  • Backup and recovery procedures

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.


13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing Services
  • Maintaining accounts
  • Security and fraud prevention
  • Resolving disputes
  • Meeting legal obligations
  • Maintaining necessary business records

When information is no longer required, we will delete, anonymise, or securely isolate it, subject to applicable legal or legitimate retention requirements.

We should NOT retain the current website’s blanket “seven months” statement unless your actual retention system is designed to follow that rule. This is one of the places where I recommend changing the website policy.

14. ACCOUNT DELETION

If you create a MessKhojo account, you may request deletion of your account and associated personal information.

MessKhojo will provide an accessible account-deletion mechanism within the App and an appropriate web-based mechanism.

When an account deletion request is received, we will process the request in accordance with applicable law and our retention obligations.

Certain information may need to be retained where required or permitted by law, or where reasonably necessary for security, fraud prevention, dispute resolution, or enforcement of legal obligations.

Google Play currently requires account-creating apps to provide an in-app deletion path and an external web resource for deletion requests. This must actually be implemented before Play submission.

15. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights concerning your personal information, which may include:

  • Requesting access to personal information
  • Requesting correction of inaccurate information
  • Requesting deletion
  • Withdrawing consent where processing relies on consent
  • Requesting information regarding processing
  • Raising a grievance
  • Exercising other rights provided under applicable law

Requests may be subject to applicable legal limitations and verification requirements.


16. MARKETING COMMUNICATIONS

You may opt out of promotional communications where an opt-out mechanism is provided.

However, we may continue sending essential service communications, including:

  • Security notices
  • Account notifications
  • Booking/enquiry updates
  • Important service announcements
  • Legal or policy updates

17. CHILDREN’S PRIVACY

MessKhojo is not specifically designed as a children’s service.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child contrary to applicable requirements, we will take appropriate steps consistent with applicable law.

Our Play Console target-audience declaration and actual app functionality will determine whether additional Google Play Families requirements apply.

18. DATA ACCURACY

You are responsible for ensuring that information you provide to MessKhojo is accurate, complete, and current.

If your information changes, you should update it where the App provides such functionality or contact us.


19. USER-GENERATED CONTENT

Reviews, ratings, photographs, feedback, listing information, and other content submitted through MessKhojo may be visible to other users depending on the feature.

We may moderate, remove, restrict, or investigate content that violates our Terms & Conditions or applicable law.


20. PROPERTY OWNER INFORMATION

MessKhojo may display property-related information obtained from:

  • Property owners/managers
  • Publicly available sources
  • User submissions
  • MessKhojo verification activities

Property information may include:

  • Property name
  • Contact information
  • Location
  • Photographs
  • Amenities
  • Pricing
  • Other listing information

Where appropriate, a property owner or authorised representative may request correction or removal of information, subject to verification and applicable law.


21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • New features
  • Changes in our business model
  • Changes in data practices
  • Changes in technology
  • Changes in applicable law
  • Changes required by Google Play or other platforms

When we make material changes, we may provide appropriate notice through the App, website, email, or other reasonable means.

The “Last Updated” date at the top of this Privacy Policy will indicate when it was most recently revised.


22. CONTACT AND GRIEVANCE

If you have questions, concerns, or requests relating to your personal information or this Privacy Policy, you may contact us at:

MessKhojo

Jayadebkasapa, Bardhanpur

Balasore, Odisha – 756021, India

Privacy / Data Contact:

messkhojooperator@gmail.com

General Contact:

messkhojobalasore@gmail.com

We will review and respond to privacy-related requests in accordance with applicable law.


23. GOVERNING LAW

This Privacy Policy will be interpreted in accordance with applicable laws of India, subject to any mandatory rights or protections applicable to you.